We understand that there has been some confusion regarding the recent maintenance we performed on our servers. We apologize for any inconvenience caused and would like to explain our actions in a more clear and concise manner.
1. What is server maintenance?
When we initiate server maintenance, it means that you will not be able to log in to the game. Only our developers have access to the servers during this time. This is necessary in order to roll out updates and test new features in a controlled environment.
2. Why is maintenance necessary?
Our team has been working hard to improve the performance of Catan Universe for quite some time now. In order to ensure that the updates and new features we release are stable and functional, we need to test them on the same server and database structure that you use to play the game. Maintenance allows us to gather important information and error logs that we can use to improve future releases.
3. Why do I sometimes see an outdated client message during maintenance?
During our tests, we might roll out updates to the servers and use test versions of Catan Universe. This is to catch any errors before we make them available to you. If you see messages about an outdated client, it means that we are testing new features and updates. If there is a new client available for download, we will inform you via our social media channels, Discord, and Steam.
4. Will I see any changes or changelogs after maintenance?
Not every maintenance results in an update to our server infrastructure. Sometimes we need time to run tests for upcoming updates or roll out performance fixes. We do not announce changes that have a negligible impact on the game to avoid false expectations.
5. How will I be informed about scheduled maintenance?
We will post an in-game message at least a day before the maintenance begins. We will also post on our Discord server to keep you informed. We understand that maintenance is frustrating, but we always try to keep it as short as possible and choose a time of day that is least disruptive for players.
Our team is dedicated to using maintenance to improve your experience and the overall state of the game. You will see us perform maintenance more frequently when we are working on significant changes to Catan Universe.